Privacy Policy

Last updated: September 7, 2026

Overview

This Privacy Policy explains how Gemkeepery collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.

Gemkeepery is owned and operated by Zhuji Youwanggan Network Technology Co., Ltd.

Shopping, Delivery, Returns, and Refunds

To purchase a product, select the item, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

Orders are delivered to the shipping address provided at checkout. Once an order ships, available tracking information will be sent to the email address used during checkout.

To request a return, contact service@gemkeepery.com within the return period stated in our Return & Refund Policy and before sending any product back. If approved, we will provide the appropriate return address and instructions.

Approved refunds are issued to the original payment method within 5–10 business days after an eligible return has been received and inspected.

For assistance with purchases, delivery, returns, refunds, or other order-related issues, contact Gemkeepery customer support using the details below.

Information We Collect

Depending on how you interact with our store, we may collect:

Your name, email address, phone number, billing address, and shipping address
Account, order, payment, and transaction information
Products viewed, purchased, or added to your cart
Customer-service communications
Device, browser, IP address, approximate location, and website activity
Information collected through cookies and similar technologies

Complete payment-card details may be processed directly by our authorized payment providers.

How We Use Information

We may use personal information to:

Process payments, orders, deliveries, returns, and refunds
Provide customer support and order updates
Maintain customer accounts and shopping preferences
Operate, personalize, and improve our website
Measure website performance and marketing effectiveness
Prevent fraud and protect our customers and services
Send marketing communications where permitted
Comply with legal and regulatory obligations

How We Share Information

We may share necessary information with service providers that support our store, including:

Shopify and website-hosting providers
Payment processors
Fulfillment partners and shipping carriers
Customer-support and fraud-prevention providers
Analytics, advertising, and marketing providers
Professional advisers and legal authorities where required

These parties may process information only as necessary to provide their services or comply with legal obligations.

We may also disclose information when required by law, to protect our rights or customers, or in connection with a lawful business transaction.

Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration.

Some uses of analytics or advertising services may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws. Where applicable, you may opt out through the privacy-preference tools available on our website or by contacting us.

Cookies and Similar Technologies

We use cookies and similar technologies to:

Operate essential website and checkout functions
Remember preferences and shopping-cart selections
Understand website usage and improve performance
Support analytics and advertising where permitted

You can manage cookies through your browser settings or available website preference tools. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send promotional emails or other marketing communications.

You may unsubscribe at any time by using the unsubscribe link included in those messages or by contacting us.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to process orders, provide customer support, prevent fraud, resolve disputes, and meet legal obligations.

We use reasonable administrative and technical safeguards to protect personal information. However, no online system or transmission method can be guaranteed completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Obtain a portable copy of certain information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Opt out of the sale or sharing of personal information, where applicable
Opt out of targeted advertising
Appeal a decision concerning a privacy request, where applicable

We may need to verify your identity before completing a request. Certain rights may be subject to legal exceptions.

To submit a privacy request, email service@gemkeepery.com with the subject line “Privacy Request.”

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.

International Processing

Your personal information may be processed in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers and processing.

Third-Party Links

Our website may contain links to independent third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for how they handle personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices, or legal obligations.

The revised version will be published on this page with an updated effective date.

Business Information

Gemkeepery is an online retail store owned and operated by Zhuji Youwanggan Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Gemkeepery.

Brand Name: Gemkeepery

Company Name: Zhuji Youwanggan Network Technology Co., Ltd.

Registered Address: Unit 140207, Building 14, Ganglong Food City, No. 28 Jinan Road, Jinan Subdistrict, Zhuji, Shaoxing, Zhejiang Province, China.

Email: service@gemkeepery.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.

Contact Us

For privacy questions, purchases, shipping, returns, refunds, or other customer-service requests, please contact us: