Terms and Conditions

Last updated: September 7, 2026

Overview

These Terms and Conditions govern purchases made through gemkeepery.com (“Gemkeepery”), an online store operated by Zhuji Youwanggan Network Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Zhuji Youwanggan Network Technology Co., Ltd., subject to these Terms and the policies published on our website.

Gemkeepery is owned and operated by Zhuji Youwanggan Network Technology Co., Ltd.

By accessing our website, placing an order, or using our services, you agree to these Terms and any policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction. If you are under the applicable age of majority, you may use the website only with permission from a parent or legal guardian.

Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, materials, colors, images, prices, and availability are presented accurately.

However, slight variations may occur due to screen settings, lighting, photography, or normal manufacturing differences.

We reserve the right to correct errors, update product information, change availability, or adjust prices when necessary. If an error affects an order, we may contact you or cancel the affected item and provide an appropriate refund.

Orders and Acceptance

After placing an order, you may receive an order confirmation. This confirms that we have received your order but does not necessarily constitute final acceptance.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

  • Payment or verification issues

  • Suspected fraud or unauthorized activity

  • Inventory limitations

  • Incorrect pricing or product information

  • Unusual order quantities

  • Legal or regulatory restrictions

If an order is canceled after payment has been received, an appropriate refund will be issued to the original payment method.

Prices and Payment

Product prices, shipping fees, applicable taxes, discounts, and the total order amount will be displayed at checkout before payment is submitted.

By providing payment information, you confirm that the information is accurate and that you are authorized to use the selected payment method.

Your financial institution may charge additional foreign exchange, currency conversion, or other transaction fees.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking information, customs charges, and other delivery-related matters are governed by our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, holidays, or other circumstances beyond our reasonable control.

Returns, Refunds, and Cancellations

Returns, refunds, exchanges, damaged-item claims, and order cancellations are governed by our Return & Refund Policy.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly with your order number and supporting photos so we can assist you.

Promotions and Discount Codes

Promotions, discounts, coupon codes, and limited-time offers may be subject to eligibility requirements, expiration dates, product exclusions, and other restrictions.

Unless otherwise stated, promotional offers cannot be combined, exchanged for cash, transferred, or applied to previously completed orders.

We reserve the right to modify or discontinue promotions where permitted by applicable law.

Acceptable Use

You may not use the website or our services to:

  • Violate any applicable law or regulation

  • Submit false, misleading, or fraudulent information

  • Interfere with website security or operation

  • Introduce viruses, malware, or other harmful code

  • Abuse promotions or payment systems

  • Collect information about other users without authorization

  • Engage in unauthorized resale or fraudulent purchasing

We may restrict access to the website or cancel affected orders if prohibited activity is identified.

Intellectual Property

All website content, including text, photographs, product images, graphics, designs, logos, and page layouts, is owned by or licensed to Gemkeepery and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit website content without our prior written permission.

Third-Party Services

The website may use or link to third-party services, including payment providers, shipping carriers, analytics services, and external websites.

We are not responsible for the content, availability, policies, security, or practices of third-party services. Your use of third-party services may be subject to their separate terms and policies.

Limitation of Liability

To the fullest extent permitted by applicable law, Gemkeepery and Zhuji Youwanggan Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, an order, a transaction, or a product.

Nothing in these Terms excludes or limits any consumer rights, remedies, or liabilities that cannot legally be excluded or restricted.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal obligations.

The updated version will be posted on this page with a revised date. The Terms in effect when an order is placed will generally apply to that transaction unless applicable law requires otherwise.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Brand Name: Gemkeepery
Company Name: Zhuji Youwanggan Network Technology Co., Ltd.
Registered Address: Unit 140207, Building 14, Ganglong Food City, No. 28 Jinan Road, Jinan Subdistrict, Zhuji, Shaoxing, Zhejiang Province, China.
Email: service@gemkeepery.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.