Return & Refund Policy

Last updated: September 7, 2026

Overview

Gemkeepery is owned and operated by Zhuji Youwanggan Network Technology Co., Ltd.

We want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, how to request a return, where approved returns should be sent, who is responsible for return shipping, and when refunds are issued.

Purchases and Delivery

To purchase a product, select the item, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

Orders are delivered to the shipping address provided at checkout. Once your order ships, available tracking information will be sent to the email address used during checkout. Please review our Shipping Policy for complete delivery information.

30-Day Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

To meet the return deadline, contact us at service@gemkeepery.com within 30 calendar days of receiving your order.

Return Eligibility

To qualify for a return, the product must be:

  • Unused and in its original condition

  • Free from stains, damage, scratches, or other signs of use

  • Returned with all original accessories and packaging

  • Accompanied by proof of purchase

Products that have been used, altered, damaged, or returned without their original packaging or accessories may not qualify for a refund.

These conditions do not limit any mandatory consumer rights provided by applicable law.

Non-Returnable Products

The following products are generally not eligible for return:

  • Used, altered, or customer-damaged products

  • Products missing original packaging or accessories

  • Personalized or customized products, where applicable

  • Products clearly marked as final sale before purchase

  • Gift cards, if offered

Restrictions on personalized, customized, or final-sale products will be disclosed before purchase where applicable.

How to Request a Return

Before sending any product back, email service@gemkeepery.com and provide:

  • Your order number

  • The email address used during checkout

  • The product you wish to return

  • The reason for the return

  • Clear photographs or videos, where applicable

Our customer service team will review your request and provide the appropriate next steps.

Please do not send a return before receiving approval and return instructions from us.

Return Address

Please do not send returns to our registered business address.

Once your return request has been approved, our customer service team will provide the appropriate return warehouse address and shipping instructions.

Returns sent without authorization or to an address not provided by our customer service team may not be accepted or processed.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your jewelry organizer arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product and the issue

  • Photographs of the packaging and shipping label, where applicable

Please retain the product and original packaging until we complete our review or provide further instructions.

If the claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Return Shipping Costs

Preference-Based Returns

For returns resulting from a change of mind, an incorrect selection, or another preference-based reason, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, Gemkeepery will provide an appropriate replacement, refund, or return solution without requiring the customer to bear the related return shipping cost, where applicable.

We do not charge restocking fees for eligible returns.

Return Packaging and Shipment

Approved returns must be securely packaged to prevent damage during transit. Where available, use a trackable shipping service and retain your shipping receipt until the return has been completed.

Gemkeepery is not responsible for returns sent to an incorrect or unauthorized address.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

A refund may be reduced or refused if the returned product does not meet the eligibility conditions stated above, subject to applicable consumer laws.

Exchanges

Exchanges are subject to product availability.

Depending on the circumstances, we may provide a replacement or ask you to return the eligible product and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at service@gemkeepery.com.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed after processing, packing, or shipment preparation has begun.

If an order has already shipped, the applicable return procedure must be followed. We do not charge a cancellation fee for an order successfully cancelled before shipment.

Contact Us

For questions regarding purchases, delivery, returns, refunds, exchanges, cancellations, damaged products, or other order-related concerns, please contact us:

Brand Name: Gemkeepery

Company Name: Zhuji Youwanggan Network Technology Co., Ltd.

Registered Address: Unit 140207, Building 14, Ganglong Food City, No. 28 Jinan Road, Jinan Subdistrict, Zhuji, Shaoxing, Zhejiang Province, China.

Email: service@gemkeepery.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.