Shipping Policy
Last updated: September 7, 2026
Overview
Gemkeepery is owned and operated by Zhuji Youwanggan Network Technology Co., Ltd.
We are committed to providing clear and transparent information about order processing, shipping, delivery, and tracking. This Shipping Policy explains how your order is processed and what to expect after your purchase.
1. How to Place an Order
To purchase a product, select the desired item and options, add it to your cart, enter your shipping and payment information, and complete the checkout process.
After payment is confirmed, you will receive an order confirmation email.
2. Order Processing / Fulfillment Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing time refers to the time required to prepare your order for shipment and does not include delivery time.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Additional Production Time
If a product requires additional production or preparation time, the applicable production time will be stated on the relevant product page before purchase.
For example, if applicable:
Personalized products may require 2–5 business days for production before shipment.
When additional production time applies, it will be added to the normal processing time.
3. Estimated Delivery Time
After your order has been shipped, estimated delivery time is generally:
7–12 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, shipping method, carrier operations, customs clearance, holidays, weather, and other circumstances beyond our reasonable control.
The actual delivery time may therefore be longer or shorter than the estimated timeframe.
Orders are delivered to the shipping address provided at checkout. Please ensure that your address and contact information are accurate.
4. Shipping Fees
Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.
The applicable shipping fee, if any, will be displayed before you complete your purchase.
From time to time, Gemkeepery may offer free shipping or other shipping promotions. Any applicable conditions or minimum purchase requirements will be clearly displayed on the website or at checkout.
5. Fulfillment and Shipping Origin
Orders may be fulfilled from facilities operated by Gemkeepery or from third-party fulfillment partners, depending on inventory availability, product requirements, and the delivery destination.
The shipping origin may therefore vary by order.
We do not represent that every order is shipped from a local warehouse unless otherwise specifically stated on the applicable product page or at checkout.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that tracking information may take some time to become active after shipment. Tracking updates may also be delayed while a package is in transit, being transferred between carriers, or undergoing customs processing.
If tracking information has not been updated for an extended period, please contact us with your order number so that we can assist you.
7. Delayed, Lost, or Damaged Packages
If your tracking information has not been updated for an extended period, or if your package appears to be lost, please contact us at service@gemkeepery.com with your order number and relevant shipping information.
We will review the available tracking information and, where appropriate, work with the relevant shipping carrier or fulfillment partner to investigate the issue.
A tracking status showing “Delivered” does not automatically prevent us from reviewing a delivery-related inquiry. If you have not received a package that is marked as delivered, please contact us so we can help investigate the situation.
For packages that arrive damaged, please contact us as soon as reasonably possible and provide your order number and photographs of the package and affected product when requested.
8. Returns and Refunds
If you need to return an item or request a refund, please follow the requirements and instructions provided in our Return & Refund Policy.
Customers should contact us before sending any item back. Eligible refunds will be processed according to our Return & Refund Policy and applicable payment procedures.
9. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice that your shipping information is incorrect after placing an order, please contact us as soon as possible at service@gemkeepery.com.
We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made once fulfillment or shipment has begun.
10. Customs, Duties, and Taxes
Depending on the destination country or region, an order may be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.
Unless otherwise stated at checkout, such charges are the responsibility of the customer.
Customs procedures and processing times are controlled by the relevant authorities and may cause additional delivery delays.
11. Contact Us
If you have any questions regarding purchasing, shipping, tracking, delivery delays, returns, refunds, or your order, please contact us at:
Brand Name: Gemkeepery
Company Name: Zhuji Youwanggan Network Technology Co., Ltd.
Registered Address: Unit 140207, Building 14, Ganglong Food City, No. 28 Jinan Road, Jinan Subdistrict, Zhuji, Shaoxing, Zhejiang Province, China.
Email: service@gemkeepery.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.