Terms of Service

Overview

These Terms and Conditions govern purchases made through gemkeepery.com (“Gemkeepery”), an online store operated by Zhuji Youwanggan Network Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Zhuji Youwanggan Network Technology Co., Ltd., subject to these Terms and the policies published on our website.

Gemkeepery is owned and operated by Zhuji Youwanggan Network Technology Co., Ltd.

By accessing our website or placing an order, you agree to these Terms of Service and the policies published on our website. If you do not agree with these Terms, please discontinue using the website.

Website Use

You may use this website only for lawful, personal, and non-commercial purposes. You must not:

  • Submit false or fraudulent information

  • Interfere with the website’s operation or security

  • Attempt to access systems or accounts without authorization

  • Copy or commercially use website content without permission

  • Use the website in violation of applicable laws

We may restrict access where fraud, misuse, or unlawful activity is suspected.

Product Information

We make reasonable efforts to ensure that product descriptions, materials, dimensions, colors, images, prices, and availability are presented accurately.

Product appearance may vary slightly due to lighting, screen settings, manufacturing processes, or natural differences in materials and finishes.

We may correct errors, update information, or change product availability when reasonably necessary.

Product Use and Care

Please review and follow any care instructions provided with your jewelry storage box or on the applicable product page.

To help maintain your jewelry organizer, avoid excessive moisture, direct sunlight, harsh chemicals, and improper handling unless otherwise specified.

Orders

An order confirmation means that we have received your order but does not necessarily constitute final acceptance.

We may refuse, limit, or cancel an order due to:

  • Payment failure

  • Suspected fraud

  • Incorrect order information

  • Inventory limitations

  • Pricing or product-information errors

  • Shipping or legal restrictions

If we cancel an order after receiving payment, an appropriate refund will be issued.

Prices and Payment

Prices, shipping charges, discounts, applicable taxes, and order totals are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Shipping and Delivery

Shipping costs and estimated delivery times may vary by destination, product, and carrier.

Delivery timeframes are estimates and may be affected by customs, carrier operations, weather, holidays, or other circumstances beyond our control.

Please review our Shipping Policy for complete details.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please contact us before returning any product. Unauthorized returns or products sent to an address not provided by our customer service team may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly with:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging and shipping label

Please keep the product and packaging until we provide further instructions.

Promotions

Discount codes and promotional offers may be subject to eligibility requirements, expiration dates, exclusions, and usage limits.

Unless otherwise stated, promotional offers cannot be combined, transferred, exchanged for cash, or applied to completed orders.

Intellectual Property

All website content, including text, images, graphics, logos, videos, and page designs, is owned by or licensed to Gemkeepery.

You may not reproduce, modify, distribute, or commercially use our content without prior written authorization.

Third-Party Services

Our website may use third-party payment providers, shipping carriers, analytics tools, or external links.

We do not control and are not responsible for the content, availability, security, or privacy practices of third-party services.

Disclaimer and Limitation of Liability

The website and its content are provided on an “as available” basis.

To the fullest extent permitted by applicable law, Gemkeepery and Zhuji Youwanggan Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms limits any consumer rights or liabilities that cannot legally be excluded.

Changes to These Terms

We may update these Terms of Service by posting a revised version on this page. Continued use of the website after an update constitutes acceptance of the revised Terms.

Contact Us

For questions about these Terms of Service, please contact us using the information below.

We aim to respond to customer inquiries within 1-2 business days.

Brand Name: Gemkeepery
Company Name: Zhuji Youwanggan Network Technology Co., Ltd.
Registered Address: Unit 140207, Building 14, Ganglong Food City, No. 28 Jinan Road, Jinan Subdistrict, Zhuji, Shaoxing, Zhejiang Province, China.
Email: service@gemkeepery.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.